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Wednesday, January 20, 2010

Why can’t I see LIVE images with my laptop connected to the DVR?

Here are a number of items to try before contacting 247Security technical support or your IT department:
a)Ensure you are using the crossover cable provided by 247Security or a quality brand crossover cable.
b)Make sure you set up a static IP address on the laptop. (Refer to question on static IP address for additional information.)
c)Do you have the latest version of the DVR Viewer? (Refer to question on DVRViewer to determine the version of software you are currently running.)
d)Try to “PING” the IP address or to verify network connectivity.

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