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Friday, May 7, 2010

500 Series HDD’s – Don’t format!

We have been receiving multiple calls from customers where the 500 Series DVR is continuing to reboot.
The problem is the DVR is looking for a HDD. The customer has the HDD physically in the unit BUT they have FORMATTED the HDD to NTSF or FAT32 format when they had the drive connected to their PC. When they do this they have eliminated the Linux partition from the HDD and then it is no longer recognized by the 500 Series and therefore the DVR continues to re-boot. Nowhere in the manuals do we tell customers to format the 500 Series HDD’s. Should you need to eliminate data from the HDD, delete just the bus folder.