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Wednesday, January 20, 2010

How can I get my equipment repaired if I have a problem?

Please contact 247Security technical support via telephone at 1.866.693.7492 or email at support@247securityinc.com to obtain a return material authorization (RMA) number.

Support personnel will first attempt to troubleshoot the issue to make sure it’s not something easily resolved over the phone or via email.

If it is determined a component needs returning for repair/replacement an RMA number will be issued and a UPS call tag emailed to reduce the hassle of returning the equipment. If the equipment is out of warranty you will be notified, and approve any charges before proceeding with the repair.

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