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Wednesday, January 20, 2010

My 500Series hard drive will not connect to my PC with the USB cable--why?

There are a number of possible reasons:

a)Make sure you are using a short USB cable (6” long), the longer USB cables don’t provide enough power to the larger size HDD’s (160GB - 500GB)

b)Try a different USB port on the PC, some don’t provide as much power as others if they are located on different sides of the PC.

c)Do you have the latest version of the DVR Viewer (9.605)? Refer to question 4 to determine the version of software you are currently running.

d)If you “browse” to “My Computer” do you see the HDD as a recognized drive letter? If not, please contact your IT department or 247Security technical support at 1.866.693.7492. You likely didn’t have the proper administrative rights when installing the software.

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