tag:blogger.com,1999:blog-24223094019311365432023-11-15T13:01:18.445-05:00Rick's Corner247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.comBlogger32125tag:blogger.com,1999:blog-2422309401931136543.post-51266868217104959502012-04-04T09:33:00.000-04:002012-04-04T09:33:23.766-04:00Use Caution When Naming Bus and CamerasOver the course of the last several weeks, multiple issues have been noticed in the Technical Support Department that have been caused by the way that individual bus numbers or the names of each camera have been entered during the configuration of the DVR. It is important to remember just a couple of items when it comes to naming the bus on the DVR as well as the name or description of each camera.<br />
<br />
Please use the following guidelines when programming the bus name or camera name within the DVR:<br />
<br />
1. Please use only Alphanumeric characters when naming each bus.<br />
<br />
2. No symbols, signs or blank spaces should be used when naming the bus.<br />
<br />
<strong><u>Correct Examples of Bus Names</u></strong>:<br />
Bus1<br />
BUS1<br />
1<br />
Bus2007<br />
<br />
<strong><u>Incorrect Examples of Bus Names:</u></strong><br />
Bus 1 (there should not be a space)<br />
Bus_1 (the underscore character should not be used)<br />
Bus 20-07 (there should not be a space nor should the dash be used)<br />
<br />
<strong><u>Correct Examples of Camera Names:</u></strong><br />
Cam1<br />
FrontView<br />
EntryDoor<br />
ForwardDriveBy<br />
<br />
<strong><u>Incorrect Examples of Camera Names:</u></strong><br />
Cam 1 (no space should be used)<br />
Front_View (no underscore or any other character should be used)<br />
Camera #1 (no space should be used nor should the # character be used)<br />
<br />
Following these guidelines will keep all of the on screen display names of your fleet consistent and can help prevent issues with your video data.<div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247 Security Inc. Product Supporthttp://www.blogger.com/profile/04883972212160800701noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-51541344790714907812012-03-28T09:02:00.000-04:002012-03-28T09:02:13.931-04:00Teaching Drivers to Observe the Event Marker Box<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Is there any more frustrating feeling in this entire
industry than needing a piece of video or a view from a particular camera, only
to find a camera out or a problem with your DVR?<span style="mso-spacerun: yes;"> </span>We have all had it happen to us.<span style="mso-spacerun: yes;"> </span>Most times, the cause is very simple the DVR
was unplugged, etc.<span style="mso-spacerun: yes;"> </span>Teaching your
drivers to observe the lights on the Event Marker box can be a key component in
your preventive maintenance program and getting problems with your video system
fixed before you lose a critical piece of video.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">The event marker is two components rolled into one.<span style="mso-spacerun: yes;"> </span>Since many of your DVRs may be mounted in a
bin compartment or installed in such a way that the driver is unable to simply
see the status lights on the front of the unit, the Event Marker box also
contains status lights that will give you the most basic information on the
status of your DVR in addition to having the Event Marker itself so that a
driver can flag an incident on their bus.<span style="mso-spacerun: yes;">
</span>The event marker has the button itself that marks a clip of video on the
hard drive and also has three lights that your drivers need to be aware
of.<span style="mso-spacerun: yes;"> </span>Those three lights are Power,
Recording and Video Lost.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Soon after turning the key to the “on” position, the DVR
will recognize the ignition input and turn the DVR on.<span style="mso-spacerun: yes;"> </span>At that time, the power light on the Event
Marker box should be illuminated a solid green color.<span style="mso-spacerun: yes;"> </span>As the DVR continues through the boot
sequence, the DVR will begin recording.<span style="mso-spacerun: yes;">
</span>Once it has booted up and has started recording video footage to the
hard drive, the green power light will stay on and then amber Recording light
will also come on and stay on.<span style="mso-spacerun: yes;"> </span></span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">In normal operation mode, the green light and the amber
light should both be illuminated.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">The third indicator on the DVR is the video lost light.<span style="mso-spacerun: yes;"> </span>When the DVR does not see video from one or
more cameras, then the video lost light will flash in red.<span style="mso-spacerun: yes;"> </span>It is possible that the power light will be
on, the recording light will be on AND the red video lost light will be
flashing all at the same time.<span style="mso-spacerun: yes;"> </span>That is
an indicator that the DVR has power, has booted up and is recording, but it is
looking for video from a camera that for some reason it cannot see.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">It is important to teach your drivers to observe the event
marker box upon start up of the bus as part of their pre-trip routine.<span style="mso-spacerun: yes;"> </span>If your drivers notice anything on the Event
Marker Box other than the green power light constantly on and the amber
recording light constantly on after the DVR has had a chance to boot up and go
into Record Mode, then that needs to be reported to a technician in your bus
shop for advanced troubleshooting.<span style="mso-spacerun: yes;"> </span>The
technician can then plug into the DVR using their laptop and the provided
crossover cable to see what the problem could be.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">For advanced troubleshooting or technical support, contact
247 Security at 866-693-7492.</span></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247 Security Inc. Product Supporthttp://www.blogger.com/profile/04883972212160800701noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-27557918152306345672012-02-28T11:00:00.000-05:002012-02-28T11:00:20.277-05:00I Am Interested in Going Wireless, But What Do I Do With The Equipment I Already Have?<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Touchdown, the wireless video and fleet data management
solution offered by 247 Security Inc, has generated a lot of interest across the
country.<span style="mso-spacerun: yes;"> </span>For some, the implementation of
this system has been simple, as they are first time users of 247 Security’s
line of products and simply install all new DVRs, cameras and related equipment
on their buses at the time that they implement Touchdown.<span style="mso-spacerun: yes;"> </span>However, as a 247 Security Inc customer, you
have already made the investment in our DVRs and cameras, maybe even a
considerable time ago.<span style="mso-spacerun: yes;"> </span>Those existing
customers continually ask us if it would be necessary to buy all new vehicle
equipment in order to implement the Touchdown wireless solution.<span style="mso-spacerun: yes;"> </span>The answer is quite simple:<span style="mso-spacerun: yes;"> </span>No, you do not have to replace your existing
247 Security Inc equipment to implement the Touchdown solution.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">There are two simple ways that units that you have
previously purchased can be upgraded to work with the wireless solution:</span></div>
<br />
<div class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0pt 0.5in; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Some customers may have purchased units that are already “wireless ready.”<span style="mso-spacerun: yes;"> </span>Wireless ready means that they have a radio
modem installed inside the DVR and that unit just need to be reprogrammed (and possibly
the firmware or other software upgraded) and add a external wireless antenna.</span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="margin: 0in 0in 10pt 0.5in; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Other units without the built in wifi modem,
even dating back to the original mDVR400 units, can be simply upgraded to work with
the wireless solution by adding a wireless bridge and some basic reprogramming.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Either way, if you already have 247 Security Inc equipment
mounted on your fleet of vehicles, you would not have to replace that equipment
and start all over.<span style="mso-spacerun: yes;"> </span>Obviously, that
would dramatically reduce the costs of the Touchdown system to your school
district.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Existing customers would still need to purchase the wireless
infrastructure (access points, computer/software that controls Touchdown) and
would need to purchase any of the wireless bridges for units that are not
wireless ready, but you wouldn’t have to replace the equipment that you already
own.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">For more information, contact your sales representative for
a more detailed presentation of what Touchdown offers and for customized
pricing of upgrading your existing equipment.</span></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247 Security Inc. Product Supporthttp://www.blogger.com/profile/04883972212160800701noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-78348353261104677422012-02-24T21:33:00.001-05:002012-02-24T21:33:02.145-05:00Preventive Maintenance a Key to Reliability & Longevity<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Throughout the pupil transportation industry, one of the
most important aspects of keeping buses safe, reliable and able to be in
service for as long as it is possible to do so is a good preventive maintenance
program.<span style="mso-spacerun: yes;"> </span>Each state has its own manner
and method of completing these services, but the most common is having a bus
inspected by qualified shop technicians once per month.<span style="mso-spacerun: yes;"> </span>In many states, there are checklists or
inspection sheets that must be completed with detailed information of what
needs to be checked.<span style="mso-spacerun: yes;"> </span>However, the best
fleets, those recognized for the superior bus fleets all have one thing in
common, and that is that they go above and beyond what is required to be
inspected.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Why is it, then, that most of us within the industry don’t
add one piece of equipment to the monthly inspection and preventive maintenance
and it is one of the pieces of equipment that the school districts rely on for
the safety and security of their students:<span style="mso-spacerun: yes;">
</span>the video system installed on your buses?</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Even at a time where every bus shop across the country is
having to do more work with less time and resources, adding a preventive
maintenance check of your video systems doesn’t add that much time, and the
minimal time that it does require has been shown to increase the reliability of
the video systems.<span style="mso-spacerun: yes;"> </span>The following are
some simple tips that you can incorporate into your monthly school bus
maintenance program that will only add about 5 minutes per bus, but could save you
hours of work down the road, thousands of dollars and an untold number of
headaches.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Each month when a technician is checking a school bus, he
should plug the laptop into the DVR and check for the following:</span></div>
<br />
<div class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Are the
time and date set correctly?<span style="mso-spacerun: yes;"> </span>If no, then
a one touch synchronization button will match your time and date so that
incidents can be investigated and resolved much more quickly.</span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Do you have clear video and audio on all
cameras?<span style="mso-spacerun: yes;"> </span>The technicians can see the
view from each camera and even hear the audio while the unit is connected to a
laptop computer.</span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">3.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Are all cameras aligned to provide maximum
coverage for what your cameras are placed to see and record?<span style="mso-spacerun: yes;"> </span>Students are notorious, and quite frankly
pretty ingenious, when it comes to finding was to obscure what the camera
sees.<span style="mso-spacerun: yes;"> </span>While inspecting the unit and
watching the live view of what the cameras are seeing, adjustments can be made
to camera alignment to make sure you are seeing that view that helps keep our
students safe aboard the buses.</span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="margin: 0in 0in 10pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">4.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Are all of the settings set according to the
original configuration as specified by the Director of Transportation to see
everything that they need to see?</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">A physical inspection also needs to be performed each month
once you have checked all of the items above.</span></div>
<br />
<div class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">5.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Inspect all visible wires and connections to the
back of the unit for cuts, frays and any signs of tampering.<span style="mso-spacerun: yes;"> </span>Loose connections are probably the number one
source of lost video.</span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">6.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Inspect and CLEAN the fan filter (if equipped on
your unit).<span style="mso-spacerun: yes;"> </span>A 15 second removing of the
fan cover, cleaning of the filter and reinstallation is critical in keeping
your DVR systems working and extending their life span.<span style="mso-spacerun: yes;"> </span>If the filter is clogged, then the fan has no
way of cooling itself and protecting the unit from overheating.<span style="mso-spacerun: yes;"> </span>If there is only time for one thing to be
done to the DVR, this is quite possibly the number one process that needs to be
completed.</span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="margin: 0in 0in 10pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">7.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Inspect for broken mounting screws and broken
shock absorbing springs isolating the DVR unit from the mounting bracket. <span style="mso-spacerun: yes;"> </span>Let’s face it, we are asking a computer system
to operate in one of the harshest environments out there in the mobile
electronics industry.<span style="mso-spacerun: yes;"> </span></span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">You have to remember what your DVR is, it is a computer
mounted inside a school bus, riding down the road each day.<span style="mso-spacerun: yes;"> </span>Everyone needs to have or implement a system
of monthly checks of these complex digital video solutions to make sure that it
is working properly and protecting your students, your drivers, your department
and your school system.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Just as you made the investment of resources to update your
video systems by going digital, we must invest a little time and effort each
month to make sure that your video systems are working for you.</span></div>
<br />
<div class="MsoNormal" style="margin: 0in 0in 10pt;">
<span style="font-family: Calibri;">Preventive maintenance is the key!</span></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247 Security Inc. Product Supporthttp://www.blogger.com/profile/04883972212160800701noreply@blogger.com5tag:blogger.com,1999:blog-2422309401931136543.post-1800082690203703662012-02-24T13:12:00.002-05:002012-02-24T13:12:38.415-05:00New Blog Entries - Coming Soon!Coming soon, we will be adding many more articles and tips to Rick's corner. We hope that you will continue to follow us as we attempt to provide you with some hints and tips that you will find useful in the administration of your fleet's video management program.<br />
<br />
Stay tuned to Rick's Corner!<div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247 Security Inc. Product Supporthttp://www.blogger.com/profile/04883972212160800701noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-69860923110500269452010-05-07T17:39:00.000-04:002010-05-07T17:39:59.236-04:00500 Series HDD’s – Don’t format!We have been receiving multiple calls from customers where the 500 Series DVR is continuing to reboot.<br />
The problem is the DVR is looking for a HDD. The customer has the HDD physically in the unit BUT they have FORMATTED the HDD to NTSF or FAT32 format when they had the drive connected to their PC. When they do this they have eliminated the Linux partition from the HDD and then it is no longer recognized by the 500 Series and therefore the DVR continues to re-boot. Nowhere in the manuals do we tell customers to format the 500 Series HDD’s. <b>Should you need to eliminate data from the HDD, delete just the bus folder.</b><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com1tag:blogger.com,1999:blog-2422309401931136543.post-19178754039624722902010-01-20T15:50:00.002-05:002010-01-21T14:17:08.227-05:00The 600 Series DVR is quite compact—can it be mounted in the DIN slot of the bus?<div>Yes. You can purchase a 600 Series DVR and solid state HDD with the mounting hardware to install in a DIN1 slot located in the dash of the bus. Contact your local sales rep for pricing and availability.</div><div><br /></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-53047402594452225212010-01-20T15:48:00.002-05:002010-01-20T15:50:26.323-05:00What is the latest version of firmware for the 600 Series DVR’s?<div>Up to date for Jan.1st.2010 for 602L / 602W Series DVRs</div><div><br /></div><div>1.Firmware version: MDVR602.2.0.09.1120.11</div><div>2.MCU Firmware version: MDVR602L-IOA1.06</div><div><br /></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-64949351442455540302010-01-20T15:46:00.002-05:002010-01-20T15:48:40.655-05:00What happens to the data on a 500 Series hard drive when I put it into a different DVR?<div>It acts the same as a 400 Series where all the video is cleared/erased. This occurs if you place the hard drive into a different DVR or re-name (i.e. change bus#). </div><div>Both of these actions will clear all the existing video/audio information. </div><div><br /></div><div>The only exception is the 502/503/504 series DVR’s will append and not erase the data when moved between buses or re-named. </div><div><br /></div><div>We apologize for any confusion this may cause, but it’s related to moving from an MS Windows embedded operating system to using a Linux operating system. </div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-5967462905101093102010-01-20T15:45:00.003-05:002010-01-20T15:46:32.804-05:00What happens to the data on a 400 Series hard drive when I put the drive into a different DVR?<div>All the video is cleared/erased. </div><div>This occurs if you place the HDD into a different DVR or re-name (i.e. change bus#). </div><div>Both of these actions will clear all the existing video/audio information. </div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-43982901735495182852010-01-20T15:42:00.002-05:002010-01-20T15:44:28.553-05:00Are 600 Series hard drives interchangeable with 400 & 500 Series DVR’s?<div>No, the 600 Series hard drives have a smaller enclosure. </div><div><br /></div><div>The 600 Series drives are also offered in a solid state version of 16/32 or 64MB. </div><div>Units that use the solid state drives will not require the use of the shock mounting plate.</div><div><br /></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-30910885148462694682010-01-20T15:40:00.002-05:002010-01-20T15:42:35.442-05:00What is a SmartServer?<div>SmartServer is 247Security's turn-key video management solution using 802.11G wireless with encrypted and secure data transfer for small and large fleets. </div><div><br /></div><div>When purchasing this solution it includes the hardware running the application (laptop) and a wireless access point and cabling to establish communication with the wirelessly enabled DVR’s and antennas installed on the buses. </div><div><br /></div><div>It includes a localized version of MiniTRACK and the ability to integrate with the school’s existing network for ease in managing video.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-32893293388459936672010-01-20T15:39:00.001-05:002010-01-20T15:40:45.745-05:00How do I clean my fan filter and how often should I clean it?<div>The small plastic cover over the filter and fan “pops off” with your finger nail, then just run the filter under hot water to clean and then quickly dry and replace. And “pop” the cover back into place. </div><div><br /></div><div>The cleaning should be done periodically depending on how quickly it becomes clogged. Cleaning the filter will increase the reliability of the DVR. If the DVR becomes very hot it will stop recording, so keep the filters clean and eliminate intermittent recording issues.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com1tag:blogger.com,1999:blog-2422309401931136543.post-81437492920044462982010-01-20T15:37:00.001-05:002010-01-20T15:39:44.360-05:00What version of firmware is the latest for the 500 Series DVR’s?<div>Current for Jan.1st.2010.</div><div><br /></div><div><b>A)</b>502/503/504 Series DVR</div><div>1.Firmware version: 2.2.9.528</div><div>2.MCU Firmware version: DMIOMC-00-RD-3.2</div><div><br /></div><div><b>B)</b>512/514/518 Series DVR (LAN Port & two RCA plugs on the front)</div><div>1.Firmware version: MDVR510X.2.0.09.1020.17</div><div>2.MCU Firmware version: mDVRMC-00-RD-5.8 </div><div><br /></div><div><div>Contact technical support for access to the latest software/firmware.</div><div><br /></div></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-69774436248615814192010-01-20T15:35:00.002-05:002010-01-20T15:37:14.588-05:00What version of firmware is the latest for the 400 Series DVR’s?<div>The latest version is: 1.6.8.707. This information is listed on the DVR STATUS tab with-in the set-up menu when connected to the DVR with a laptop and crossover cable. </div><div><br /></div><div>If you wish to upgrade to the latest version please contact technical support at 1.866.693.7492 and they will be glad to send you the software on a USB stick and instructions at no charge, this is not a required update. </div><div><br /></div><div>This will be the final software release for the 400 Series. Production is being phased out, but support will of course continue and you will be able to get these DVR’s and peripherals serviced for years to come.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-73167797437949845132010-01-20T15:33:00.002-05:002010-01-20T15:35:09.738-05:00What is the difference between a SATA and PATA hard drive for the 500 Series?<div>When comparing PATA against SATA, SATA hard disk drives have several performance benefits which distinguish them from ATA hard drives. </div><div><br /></div><div>Notably SATA hard drives operate cooler and on higher bandwidths which equates to faster data transfer. The latest models of PATA hard drives (ATA-7) offer data transfer rates of 133 MB/second. </div><div><br /></div><div>The first SATA standard provided an immediate data transfer boost of up to 150 MB/second. If you have a 500 Series DVR you will notice a sticker on the front of the HDD which list the type USB PATA HD or SATA USB HD. </div><div><br /></div><div>If you have a PATA drive in your 247Security DVR contact technical support and they will arrange an RMA# and exchange the PATA HDD at no cost.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com1tag:blogger.com,1999:blog-2422309401931136543.post-28444791976643394952010-01-20T15:31:00.002-05:002010-01-20T15:33:19.179-05:00Where can I get copies of the manuals?<div>All the manuals are located on the CD you received when purchasing the systems. </div><div>If you cannot locate the CD or didn’t receive a CD the manuals are also located on the 247Security secured FTP site. </div><div><br /></div><div>Contact 247Security technical support at 1.866.693.7492 and they will email you the link and password to gain access to all the information. (This information will soon also be available via your My247 once you register.)</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-28126265638128003822010-01-20T15:29:00.001-05:002010-01-20T15:31:18.813-05:00Can the 247Security HandsFree wireless solution work with my existing 400 & 500 Series?<div>Yes. You will need to update the software on the DVR via a USB stick that will be provided with instructions. You will also need an external wireless card and wireless antenna for the bus. </div><div>Contact your local sales rep for pricing and availability.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-91971087837179427922010-01-20T15:27:00.001-05:002010-01-20T15:29:41.590-05:00What is the difference between 400 & 500 Series hard drives?<div>Only the physical size (enclosure) is different.</div><div>The 500 Series hard drives (HDD's) are larger and more robust. </div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-74879709149218467412010-01-20T15:25:00.003-05:002010-01-20T15:27:43.180-05:00Can I download video from the DVR to a USB Flash Drive?<div>Yes, if you purchased a USB flash memory drive ("memory stick") from 247Security you can download marked events or programmed events. Contact you sales rep or technical support for purchasing information.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-25991107555094241602010-01-20T15:24:00.001-05:002010-01-20T15:25:49.026-05:00I have a 400 Series DVR that loses power if I touch the power cable, why?<div>The likely issue is the power cable's internal pins connecting to the power plug at the DVR. </div><div>Contact technical support at 1.866.693.7492 and they will send you the necessary parts to resolve the issue at no charge.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-59020888916901420312010-01-20T15:21:00.002-05:002010-01-20T15:23:59.660-05:00What is MiniTRACK?<div>MiniTRACK is 247Security's powerful low-cost GPS fleet management tool with no recurring monthly fees. (MiniTRACK Pro, has extended features available with fee).</div><div><br /></div><div>Here are just some of the key functions:</div><div><b>a)</b>Passive GPS monitors vehicle path, speed, idling, stops, bus-stops and more!</div><div><b>b)</b>Data displayed on satellite maps via a web application as tabulated records</div><div><b>c)</b>Easily export data records to MS Excel for review and additional analysis</div><div><b>d)</b>Ability to synchronize GPS & Video data</div><div><br /></div><div>And More! Talk to one of our Sales Representatives today (Toll-Free: 1-866-693-7492) for more information!</div><div><br /></div><div><br /></div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-17194967165050251992010-01-20T15:18:00.002-05:002010-01-20T15:20:48.687-05:00What is the FTP site and what information is located there?<div>The 247Security FTP site (file transfer protocol) is a location on the Internet where you can access to download software and manuals that are too large to email. Some school districts restrict access to FTP sites so you may need to contact your local IT department if you experience issues. </div><div><br /></div><div>Contact 247Security technical support at 1.866.693.7492 and they will email you the link and password to gain access to all the information. This information will soon also be available through your “My247” account if you are a registered customer.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0tag:blogger.com,1999:blog-2422309401931136543.post-74955577202064540592010-01-20T15:15:00.004-05:002010-01-20T15:17:43.207-05:00How can I get my equipment repaired if I have a problem?<div>Please contact 247Security technical support via telephone at 1.866.693.7492 or email at support@247securityinc.com to obtain a return material authorization (RMA) number. </div><div><br /></div><div>Support personnel will first attempt to troubleshoot the issue to make sure it’s not something easily resolved over the phone or via email. </div><div><br /></div><div>If it is determined a component needs returning for repair/replacement an RMA number will be issued and a UPS call tag emailed to reduce the hassle of returning the equipment. If the equipment is out of warranty you will be notified, and approve any charges before proceeding with the repair.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com2tag:blogger.com,1999:blog-2422309401931136543.post-55273236927181220262010-01-20T15:12:00.001-05:002010-01-20T15:14:17.288-05:00What is the length of your warranty?<div>The 400 Series systems have a 2 year depot warranty on the DVR and a one year depot warranty on the hard drive, cameras and cabling. </div><div><br /></div><div>500 Series systems shipped prior to July 1, 2009 have the same warranty, but the newer 500 Series systems shipped after July 1, 2009 have a 3 year depot warranty on ALL components. </div><div><br /></div><div>The newest 600 Series also has a 3 year depot warranty on all the components.</div><div class="blogger-post-footer">To speak directly with a 247Security Support Technician,
Please call Toll-Free at 1-866-693-7492.</div>247Supporthttp://www.blogger.com/profile/03971621205253045633noreply@blogger.com0